This book is outstanding. Bob has extensive experience in Intel, Tektronix and other technology companies as a senior HR executive and has captured the power of honest communication. There are so many things that get in the way of honest commination and working towards this end can be discouraging if your culture does not support it. However, using the principles that Bob outlines will provide a powerful bottom line impact and should not be ignored. Very powerful book. Now if only every one followed it.